AirXpress Services
We comprehensively support back-office operations necessary for management, such as planning and design, interior decoration, OTA registration, guest support, cleaning arrangements, and system implementation. From 2023, we have also started offering a higher-level plan with significantly expanded functions, 'AirXpress EX'. It can meet higher operational needs such as multiple OTA operations, emergency response, and cleaning quality management.
Supporting Vacation Rental Operations with Technology and Human Expertise
By combining human expertise and systems, we ensure accuracy, speed, and thoughtful service in vacation rental operations. Integration with site controllers, channel managers, and our proprietary systems enables not only OTA operations but also direct bookings from your own website. We are especially strong in attracting international guests.
Accuracy
Operational workflows vary greatly depending on property type and management structure. AirXpress continuously improves its in-house PMS (Property Management System) to quickly respond to on-site challenges and provide guests with accurate and optimal information for a安心 stay.
Speed
All guest messages are centrally managed within the system. With AI assistance and a multilingual support team, we ensure fast and accurate responses even during late hours or busy seasons. Quick responses directly improve booking rates and guest satisfaction.
Hospitality
With extensive experience from one of the largest operation portfolios in Japan, we provide attentive, high-quality service. We offer 24/7 multilingual support, detailed check-in guides, and reminder emails to assist guests before, during, and after their stay.
Lite (Messaging Agency) vs. EX (Full Operations Agency): Which is Best for Your Business?
How much do you want to delegate, and which tasks do you want to keep in-house? AirXpress offers two plans tailored to different operational structures. Please review the features and support scope below to help inform your decision before implementation.
Comparison Table
Multilingual Guest Support (Email & Phone)
24/7 guest support available in Japanese, English, Chinese, Korean, and more. We cover everything from inquiries at the time of booking to troubleshooting during the stay.
Guest Information Collection
Prior to check-in, automated messages are sent to guests to collect legally required information (name, address, contact details, passport info, etc.).
Reminder Notifications
Automated reminder messages are sent at optimal times before and after the stay, providing check-in instructions, precautions, house rules, and check-out procedures.
Site Controller Implementation
Support for implementing site controllers that allow centralized management of listings across multiple OTAs (Airbnb, Booking.com, Expedia, etc.).
Cleaning Management Support
Coordination with partner cleaning companies to manage cleaning calendars and bookings synchronized with check-outs and check-ins.
Proprietary PMS & DX Tool Provision
Access to AirXpress's exclusive cloud-based PMS (Property Management System) and automation tools for centralized management of bookings, pricing, and cleaning instructions.
Revenue Management
Combining AI with human expertise to set rates based on area and seasonality to maximize revenue (Dynamic Pricing support).
Cleaning & Linen Arrangement
Creation of cleaning plans and vendor sourcing based on property type and occupancy to balance quality and cost. Linen supply coordination is also available if needed.
On-site Support (Keys, Emergencies, etc.)
Support for physical guest touchpoints, including key exchange, on-site inspections, and initial response to equipment issues.
Marketing & Listing Support
Improve page ratings and reliability by optimizing OTA listing content, analyzing reviews, and utilizing guest feedback. Integration with promotional strategies is also possible.
AirXpress Lite
Our team partially handles communication with your guests on your behalf
Ideal for those who want to outsource only some tasks. A plan for those who want to minimize costs through minimal outsourcing, such as message handling and review management.
Airbnb-Only Plan
A simple, cost-effective plan dedicated to Airbnb-only operationsPrice: ¥13,000 / month
*Displayed prices are tax-exclusive and calculated per room. For fixed plans, if the maximum guest capacity exceeds 5 people, ¥1,000 will be added per additional person.Price: Accommodation Revenue × 5% (Variable)
*Accommodation revenue = Guest payment − OTA commissionMultiple OTA Plan
A plan that supports operations across multiple OTAs including Airbnb, Booking.com, and Rakuten Travel.From ¥15,000 / room
*Displayed prices are tax-exclusive and calculated per room. For fixed plans, if the maximum guest capacity exceeds 5 people, ¥1,000 will be added per additional person.¥5,000 + Accommodation Revenue × 5%
*Accommodation revenue = Guest payment − OTA commissionCentralizes multiple OTA channels while keeping fixed costs low.Accommodation Revenue × 8%
*Accommodation revenue = Guest payment − OTA commissionWe handle all operations from inquiry handling to booking confirmation.AirXpress EX
AirXpress provides full operational support. This is a performance-based plan that allows you to entrust everything with peace of mind through a one-stop management service including on-site support.
Web Management Plan
A fully online operation management plan.Price: Accommodation Revenue × 15%
Focused on online operations to ensure smooth management.Complete management including cleaning and price adjustments.
*Accommodation revenue includes cleaning fees.
Services Included
- Listing creation and optimization for major OTAs (Airbnb / Booking / Rakuten / Agoda, etc.)
- Integrated management of reservations, inventory, and calendars
- Price adjustments using dynamic pricing
- Promotion setup and review optimization
- Guest communication (email, messaging, multilingual support)
Full Operation Management Plan
Complete outsourcing including on-site supportPrice: Accommodation Revenue × 20%~
Comprehensive support including on-site trouble handling, key management, and consumable inventory management.Operate your vacation rental even without in-house staff.
*Accommodation revenue includes cleaning fees.
Extended Services (in addition to the Web Management Plan)
- First response for key or facility-related issues
- On-site emergency support during nighttime or urgent situations
- Regular inspections to maintain and check facilities
- Consumable restocking and inventory coordination
Other Launch Support Services
We offer 4 launch support plans to choose from based on your stage of preparation for vacation rental operations, with flexible support from partial requests to full support.
Complete Entrust Plan (¥500,000 incl. tax)
Professionals handle everything from planning to opening. You can start your first vacation rental operation with peace of mind.
- Concept design and revenue simulation
- Furniture and equipment selection and purchase support
- Furniture, equipment, photography, and OTA listing
- Permit acquisition support (consultation)
Complete On-site Support Plan (¥300,000 incl. tax)
Intensive support for on-site work and operational setup just before opening.
- Key installation and check-in flow setup
- Flow check, photography, and equipment installation verification
- On-site attendance and adjustment support before and after opening
Vacation Rental Start Plan (¥100,000 incl. tax)
A light package ideal for those who already have a room but are new to vacation rental operations.
- Minimal revenue simulation
- Target setting and layout design
- Creation of guest manual
Operations Tuning Plan (¥60,000 incl. tax)
For facilities already in operation. Optimize for more efficient management.
- Message template preparation
- AI × System (PMS and automation tools) initial setup
- Improvement advice for cleaning and guest support
Tablet Check-in System Usage Plans
From self check-in using a tablet to video-assisted check-in. Choose according to your operational style.
Plan A | Self Check-in
Monthly: ¥1,900 / room
Initial cost: ¥10,000
Features
✓
Self check-in via tablet
Recommended For
For small facilities that want to simply automate the check-in processPlan B | Video Check-in
Monthly: ¥4,400 / room
Initial cost: ¥10,000
Features
✓
Multilingual video call check-in support
✓
Check-in data stored for up to 6 months
Recommended For
For facilities requiring face-to-face verification and those with frequent international guestsPlan C | Video Check-in Plus
Monthly: ¥6,600 / room
Initial cost: ¥10,000
Features
✓
Multilingual video call check-in support
✓
Check-in data stored for up to 3 years
Recommended For
For facilities that want to use check-in data to improve operationsAirXpress Cleaning
AirXpress Cleaning is a cleaning-specialized service supporting the 'on-site quality' essential to vacation rental operations. With cleaning arrangements linked to booking status and photo-based reports, manage operations smoothly and with confidence. A professional cleaning service exclusively for AirXpress EX users.
Services Provided
• Room Cleaning & Linen Change
Thorough room cleaning and linen replacement reliably carried out after each check-out.• Amenity & Consumable Restocking
Amenities such as toothbrushes and shampoo, as well as consumables like toilet paper, are inventory-checked and restocked as needed.• Checklist + Photo Report
After cleaning, a checklist report with photos is shared with the owner. It can also be used for quality visualization and improvement proposals.Automated Operations & Error Prevention
• Integration with In-house PMS
Reservation information and cleaning schedules are synchronized in real time, preventing manual entry errors and missed cleanings.• Automated Turnover Arrangements
Instructions to the cleaning team are automated in line with check-outs, significantly reducing operational burden.Service Areas
• Osaka Area
Cleaning by our in-house staff is available.• Other Regions
Reliable partner cleaning companies handle services in other areas.Cleaning Price List
Final estimates are provided individually based on room type, expected occupancy, and number of properties. The following are examples.
Reference Prices (per session)
| Area (㎡) | Guest capacity | Base price (excl. tax) | Extra charge (est.) | Cleaning time |
|---|---|---|---|---|
| ~25㎡ | 1~2名 | 4,000円 | - | 45~60分 |
| 26~35㎡ | 2~3名 | 4,500円 | +500円/1名超過 | 60分 |
| 36~45㎡ | 3~4名 | 5,500円 | +500円/1名超過 | 60~75分 |
| 46~60㎡ | 4~5名 | 6,500円 | +700円/1名超過 | 75~90分 |
| 61~80㎡ | 5~6名 | 8,000円 | +700円/1名超過 | 90~110分 |
| 81~100㎡ | 6~7名 | 9,500円 | +1,000円/1名超過 | 110~130分 |
| 101~120㎡ | 7~8名 | 11,000円 | +1,000円/1名超過 | 130~150分 |
| 121㎡以上 | 8名以上 | 13,000円~ | 別途お見積もり | 150分~ |
Optional Services (separately quoted)
| Option | Additional fee |
|---|---|
| Linen change (per guest) | +¥500/person |
| Consumable restocking (bath & washroom) | +¥300 |
| Same-day cleaning (emergency) | +¥2,000 |
| Deep cleaning (under beds, furniture gaps, etc.) | +¥2,000 |
We will propose the best operational plan for you.
Based on the number of properties, internal structure, and the scope of operations you want to outsource, we will propose the optimal combination of AirXpress Lite / EX / Launch Support / Cleaning Support. Initial consultations and simulations are free.
