Frequently Asked Questions

Implementation is possible in as little as about two weeks. The timeline may vary depending on the size of your facility and whether system integration is required.

The minimum contract period is 3 months. You can cancel anytime with a one-month prior notice.

Integration with major PMS systems is available. Please contact us for details.

Vacation rental management service allows you to outsource tasks related to property operations such as listing management, reservation management, guest communication, cleaning coordination, and price adjustments.

With AirXpress, you can outsource only specific tasks or the entire operation. The service can be flexibly designed according to your operational structure and requirements.

Keyword： Vacation rental management service / What is vacation rental outsourcing

Yes, it is possible. AirXpress provides end-to-end support from property selection, listing design, OTA registration, to the start of operations.

Even if you are starting a vacation rental business for the first time, we provide a system that allows you to start with confidence.

Keyword： How to start a vacation rental / Vacation rental launch

Yes, we can assist with that. Operating vacation rentals or guesthouses requires compliance with laws such as the Private Lodging Business Act and the Hotel Business Act.

AirXpress works with partner specialists to guide you through the proper procedures and operational methods.

Keyword： Vacation rental permit / Vacation rental law / Hotel Business Act

Revenue varies greatly depending on the area, property type, and operation method. AirXpress provides revenue simulations and improvement proposals based on past operational data and market trends.

Please feel free to consult with us based on your property conditions.

Keyword： Vacation rental revenue / Vacation rental yield

Yes, it is possible. AirXpress supports partial outsourcing such as guest communication only, cleaning only, or specific operational tasks.

You can outsource only the parts you need while maintaining your existing operational structure.

Keyword： Vacation rental cleaning service / Partial outsourcing

We support five languages: Japanese, English, Chinese, Korean, and Khmer.

We respond to emergency contacts 24 hours a day, 365 days a year. A dedicated emergency contact is provided and we respond immediately.

We regularly report metrics such as the number of cases handled, response time, guest satisfaction, and frequently asked questions.

We can handle the initial setup including titles, descriptions, amenity settings, and pricing calendars. We adjust the content with the owner to match the target audience.

Yes. Based on the floor plan, we propose the number of beds, layout, and color coordination. We can also prepare a purchase list if needed.

Yes, we support not only short-term stays but also monthly rentals and mid- to long-term stay operations.
We propose pricing and operational designs based on the length of stay and target guests.

Yes. For unmanned facilities (hotel business or simple lodging), we provide systems such as online check-in, guest communication, and first-response support during emergencies.

Yes, we support revenue management and dynamic pricing design and adjustments based on demand fluctuations and regional characteristics.

Yes, we have experience operating houses, entire apartment buildings, and whole-building properties. We design operations, cleaning, and management systems tailored to the building type.

Yes, we can. We propose operation models tailored to the usage style of villas, resort properties, and second homes.

Yes, it is possible.

AirXpress supports the development and operation of direct booking websites that do not rely on OTAs (such as Airbnb or Booking.com).
By introducing direct bookings, you can not only reduce OTA commissions but also strengthen branding and increase repeat guests.
*Additional fees may apply depending on the scope. Please contact us for details.

Keyword： Direct booking site / Commission reduction / Branding enhancement / Repeat guest acquisition

Yes, we do.

AirXpress supports domestic OTAs such as Rakuten Travel, Jalan, and Yahoo Travel.
It can also be used together with international OTAs (Airbnb, Booking.com, etc.), helping optimize guest acquisition through multiple channels. Please feel free to contact us.

Keyword： Domestic OTA / Rakuten Travel / Jalan / Multi-channel

Yes, we can.

AirXpress supports dynamic pricing adjustments based on regional events and demand trends.
If hosts share event information they are aware of, more accurate pricing adjustments can be made.

Keyword： Local events / Pricing / Price adjustment / Dynamic pricing

Yes, but only under certain conditions.

However, there may be restrictions depending on the facility type and operational method. Please contact us for detailed guidance.

Keyword： On-site payment / Card payment

Yes, we support integration with major vacation rental systems.

AirXpress can integrate with major channel managers (site controllers) such as Beds24, AirHost, and Neppan.
We also support smart locks such as RemoteLOCK, MiwaLock, and KEYVOX, enabling integration with unmanned operations and online check-in.
Implementation and integration can also be adapted to your existing system environment, so please feel free to consult us if you are currently using any tools.

Keyword： Site controller / Channel manager / Smart key

Support is available via email, phone, and chat. Business hours are weekdays from 9:00 to 18:00.

A dedicated staff member will respond quickly. In the case of major issues, they will immediately escalate and handle the situation.

AirXpress provides a support system that acts not only as guest support but also as an operational partner for hosts.

We work alongside you as an 'external operations team' supporting daily operations, including consultations and improvement proposals.

Keyword： Host support / Operational partner / External operations team

Yes, regular meetings are available.

We can conduct regular meetings to review operational status, discuss improvement proposals, and organize issues.
From a mid- to long-term perspective, we support revenue improvement and operational optimization.

Keyword： Operational improvement / Revenue improvement / Operational optimization

Yes, Japanese operators will assist you.

At AirXpress, Japanese staff mainly handle host support.
You can consult with us comfortably without language stress.

Keyword： Host support / Japanese operator / Japanese language

Support is available until 2:00 AM Japan time.

Since we provide support not only during the day but also at night, we can flexibly handle urgent consultations and confirmations during operations.

Keyword： Host support / Late-night support / Emergency response

Yes, we support operational consultations and improvement proposals.

In addition to daily operational consultations,
Pricing strategy (pricing)
Guest acquisition improvements
Operational workflow reviews
and many other topics can be discussed.

Keyword： Host support / Operational consultation / Improvement proposals

Apart from the management plan, initial fees apply for launch setup and licensing support.

Initial fees start from ¥40,000 (excluding tax), and we provide a quote based on your current situation. The zero-startup package starts from ¥300,000, and licensing support starts from ¥200,000.

Bank transfer or credit card payment is available. Payment is due the following month after the end of the month.

Plan changes are possible once a year. The change will be applied from the following month.

Basically, only the monthly fee and cleaning cost apply. However, interior construction, special photography, or additional system development may require a separate quotation.